City of New Bern Electric customers, North Carolina · Bill credit
New Bern CONNECTS Load Management Rewards
Run by City of New Bern Electric Department
New Bern electric customers earn monthly bill credits, up to about $110 a year, for letting the city cycle water heaters, heat pumps and heat strips at peak times.
Amounts
How much you get
Monthly bill credits that depend on the appliances controlled and the time of year; the city says participants can receive up to $110 or more per year. The city confirmed by email that you get at least a $5 credit for each unit; it didn't give per-appliance amounts.
Eligibility
Do I qualify?
You need to meet all 2 of these.
City of New Bern utility customer with a qualifying appliance (water heater, heat pump or heat strips).
Home equipped with a qualifying electric water heater, heat pump, central AC or heat strips.
Equipment
What equipment counts
Applying
How to apply
You apply by phone.
- Call the city at (252)639-2750 to enroll.
- The city installs load management switches.
- Monthly credits appear on your bill.
Forms and instructionsEnergy Rebate Program
Stacking
Use it with
You can get these too.
City of New Bern Electric customers, North Carolina
Energy Rebate Program (City of New Bern)
Up to $150 back
New Bern electric customers get a bill credit of $100 per ton (up to $400) for a replacement heat pump and $150 for a high-efficiency electric water heater, with a load management switch.
Checked Oct 25, 2026
Your address
Next steps
Check that it covers your address. Then, if you want, ask for a contractor quote.
Is it available at your address?
Before anything else
Your quote request is in If a contractor we work with serves your ZIP, they can contact you. We take one request per person; contact us to change it.
Get an email if this program changes
We'll write if its amount, status or deadline changes. Nothing else.
FAQ
Questions
How much does New Bern CONNECTS Load Management Rewards pay?
Monthly bill credits that depend on the appliances controlled and the time of year; the city says participants can receive up to $110 or more per year. The city confirmed by email that you get at least a $5 credit for each unit; it didn't give per-appliance amounts.
Do I need to be a City of New Bern Electric customer?
Yes. It’s only for homes in City of New Bern Electric customers, North Carolina. See Do I qualify for the details.
Can I combine it with other rebates?
Yes, with Energy Rebate Program (City of New Bern). See Use it with.
Is it still available?
Yes. It was open when we last checked, on October 25, 2026.
Plain words
Words used on this page
References
Sources
This page is built from these official pages, run by the program itself.
When one of these pages changes, we re-check this page against it.
Nearby
More in North Carolina
All of North Carolina
Home Electrification and Appliance Rebates (HEAR)
Up to $14,000
Instant discounts of up to $14,000 per household on heat pumps, heat pump water heaters, electric cooking, heat pump dryers, insulation and air sealing, panels and wiring, for North Carolina households up to 150% of area median income, through a Registered Contractor.
Checked Oct 25, 2026
All of North Carolina
Homeowners Managing Efficiency Savings (HOMES)
Up to $16,000 back
Rebates of up to $16,000 for whole-home energy upgrades (insulation, air sealing, heating and cooling, water heaters, windows, appliances) that save at least 20% of a home's modeled energy use, for North Carolina households up to 150% of area median income.
Checked Oct 25, 2026
All of North Carolina
Weatherization Assistance Program
Work done at no cost
Free home energy audit and upgrades (air sealing, insulation, duct sealing, heating and cooling tune-up, repair or replacement, and safety measures) for North Carolina homeowners and renters with incomes below 200% of the federal poverty level, through local weatherization agencies.
Checked Oct 26, 2026