City of New Bern Electric customers, North Carolina · Rebate
Energy Rebate Program (City of New Bern)
Run by City of New Bern Electric Department
New Bern electric customers get a bill credit of $100 per ton (up to $400) for a replacement heat pump and $150 for a high-efficiency electric water heater, with a load management switch.
Amounts
How much you get
Replacement central heat pump with heat strips: $100 per ton, up to $400 per unit. The amount depends on which of these fits your install.
| What you install | You get |
|---|---|
| Per tonReplacement heat pump with heat strips | $100 |
| 30+ gallons)Electric water heater (0.93+ EF | $150 |
Eligibility
Do I qualify?
You need to meet all 3 of these.
City of New Bern electric customer; replacement units on existing homes.
A load management switch must be installed or reconnected on the appliance.
What to doHave the city's load management switch installed or reconnected on the new appliance and keep it at least four years to avoid a chargeback.
Heat pump with heat strips at least 15.2 SEER2 and one ton; water heater at least 0.93 energy factor and 30 gallons.
Equipment
What equipment counts
The program sets these minimums for heat pumps and water heaters.
- Heat pumps
Minimum 15.2 SEER2, at least one ton, with heat strips.
- Water heaters
Minimum 0.93 energy factor, at least 30 gallons.
Applying
How to apply
Follow these steps.
- Install the replacement heat pump or water heater.
- Have the load management switch installed or reconnected.
- Return the Residential Rebate Credit Application to the Customer Service Office or mail it.
City of New Bern, P.O. Box 1129, New Bern, NC 28563-1129, Attn: Utility Analyst.
- Credit applied to your account in about 8 weeks.
Residential Rebate Credit Application
Efficiency and size documentation
Bill of sale or receipt with model, serial number, date and address of installation
Questions about applying(252)639-2750
Stacking
Use it with
The required load management switch also enrolls you in New Bern CONNECTS Load Management Rewards.
City of New Bern Electric customers, North Carolina
New Bern CONNECTS Load Management Rewards
Amount varies
New Bern electric customers earn monthly bill credits, up to about $110 a year, for letting the city cycle water heaters, heat pumps and heat strips at peak times.
Checked Oct 25, 2026
Your address
Next steps
Check that it covers your address. Then, if you want, ask for a contractor quote.
Is it available at your address?
Before anything else
Your quote request is in If a contractor we work with serves your ZIP, they can contact you. We take one request per person; contact us to change it.
Get an email if this program changes
We'll write if its amount, status or deadline changes. Nothing else.
FAQ
Questions
How much does Energy Rebate Program (City of New Bern) pay?
$100 to $150, depending on what you install. The table under How much you get lists each amount.
Do I need to be a City of New Bern Electric customer?
Yes. It’s only for homes in City of New Bern Electric customers, North Carolina. See Do I qualify for the details.
Do I need approval before I buy?
A load management switch must be installed or reconnected on the appliance. Have the city's load management switch installed or reconnected on the new appliance and keep it at least four years to avoid a chargeback.
Can I combine it with other rebates?
Yes, with New Bern CONNECTS Load Management Rewards. See Use it with.
Is it still available?
Yes. It was open when we last checked, on October 25, 2026.
Plain words
Words used on this page
- SEER2 and EER2
- Cooling efficiency ratings on the model’s spec sheet. Higher is better.
References
Sources
This page is built from these official pages, run by the program itself.
When one of these pages changes, we re-check this page against it.
Nearby
More in North Carolina
All of North Carolina
Home Electrification and Appliance Rebates (HEAR)
Up to $14,000
Instant discounts of up to $14,000 per household on heat pumps, heat pump water heaters, electric cooking, heat pump dryers, insulation and air sealing, panels and wiring, for North Carolina households up to 150% of area median income, through a Registered Contractor.
Checked Oct 25, 2026
All of North Carolina
Homeowners Managing Efficiency Savings (HOMES)
Up to $16,000 back
Rebates of up to $16,000 for whole-home energy upgrades (insulation, air sealing, heating and cooling, water heaters, windows, appliances) that save at least 20% of a home's modeled energy use, for North Carolina households up to 150% of area median income.
Checked Oct 25, 2026
All of North Carolina
Weatherization Assistance Program
Work done at no cost
Free home energy audit and upgrades (air sealing, insulation, duct sealing, heating and cooling tune-up, repair or replacement, and safety measures) for North Carolina homeowners and renters with incomes below 200% of the federal poverty level, through local weatherization agencies.
Checked Oct 26, 2026