Citizens Energy Group customers, Indiana · Bill credit
Universal Service Program (Citizens Energy Group)
Run by Citizens Energy Group
Citizens Energy Group gas customers approved for Indiana's Energy Assistance Program (LIHEAP) automatically get a 10% to 25% discount on their natural gas bill through the Universal Service Program.
Amounts
How much you get
A 10% to 25% discount on the Citizens natural gas bill. The page doesn't say what sets the percentage. Citizens wastewater customers also get a $14 to $37 credit on the wastewater bill (LICAP), which isn't an energy benefit.
Eligibility
Do I qualify?
You need to meet all 2 of these.
Citizens Energy Group natural gas customer.
Approved for the Energy Assistance Program (EAP, Indiana's LIHEAP). EAP's 2026-2027 limit is total household income over the last three months of $8,658 (1 person), $11,323 (2), $13,987 (3), $16,651 (4), $19,315 (5) or $21,980 (6).
What to doApply for EAP at indyeap.org (or in person at an EAP site) between October 1, 2026 and April 30, 2027. The discount follows automatically once EAP approves you. Citizens Energy Group: Trouble Paying Your Bill?
Equipment
What equipment counts
Applying
How to apply
You apply online. Through the yearly EAP application window, October through April (October 1, 2026 to April 30, 2027 this season).
- Apply for the Energy Assistance Program (EAP).
Online at indyeap.org or in person. Applications are open October 1, 2026 to April 30, 2027.
- Get approved for EAP.
Approval can take several weeks.
- Receive the discount automatically.
Once you're approved for EAP, Citizens applies the Universal Service Program discount to your natural gas bill.
Questions about applying317-924-3311 or customercare@citizensenergygroup.com
Stacking
Use it with
The Warm Heart Warm Home Foundation grants (in-citizens-energy-warm-heart-warm-home) can be combined with other assistance, per the foundation's page.
Citizens Energy Group customers, Indiana
Warm Heart Warm Home Foundation Assistance (Citizens Energy Group)
Amount varies
Citizens Energy Group's Warm Heart Warm Home Foundation gives grants to income-eligible customers who are behind on their utility bills, and can repair or replace utility lines and appliances. Apply by calling Citizens.
Checked Oct 27, 2026
Your address
Next steps
Check that it covers your address. Then, if you want, ask for a contractor quote.
Is it available at your address?
Before anything else
Your quote request is in If a contractor we work with serves your ZIP, they can contact you. We take one request per person; contact us to change it.
Get an email if this program changes
We'll write if its amount, status or deadline changes. Nothing else.
FAQ
Questions
How much does Universal Service Program (Citizens Energy Group) pay?
A 10% to 25% discount on the Citizens natural gas bill. The page doesn't say what sets the percentage. Citizens wastewater customers also get a $14 to $37 credit on the wastewater bill (LICAP), which isn't an energy benefit.
Do I need to be a Citizens Energy Group customer?
Yes. It’s only for homes in Citizens Energy Group customers, Indiana. See Do I qualify for the details.
What’s the deadline?
Due April 30 each year.
Can I combine it with other rebates?
Yes, with Warm Heart Warm Home Foundation Assistance (Citizens Energy Group). See Use it with.
Is it still available?
Yes. It was open when we last checked, on October 27, 2026.
Plain words
Words used on this page
References
Sources
This page is built from these official pages, run by the program itself.
When one of these pages changes, we re-check this page against it.
Nearby